Refund & Return Policy

Effective Date: March 2025

Website: FaVish Blooms – favishblooms.ae

At FaVish Blooms, we take pride in delivering fresh flowers, elegant arrangements, and thoughtful gifts with care. Due to the nature of our products, especially flowers and other perishable items, our refund and return policy is designed to protect product quality while ensuring fair support for our customers.

1. General Policy

Because flowers, bouquets, cakes, chocolates, and other fresh or perishable gift items are time-sensitive in nature, most products sold on favishblooms.ae are non-returnable and non-refundable once delivered. This is consistent with the site's existing terms.

2. Items Not Eligible for Return or Refund

We do not offer returns or refunds in the following cases:

Change of mind after order confirmation
Minor variations in flowers, wrapping, packaging, or presentation
Delay caused by incorrect or incomplete delivery details provided by the customer
Recipient not available at the time of delivery
Recipient refusal to accept the order
Failed delivery due to restricted access locations or unreachable recipient
Issues caused by weather, traffic, or circumstances beyond our control
Same-day, express, or custom-made orders once processing has started

Confirmed orders generally cannot be cancelled or modified, and same-day or express deliveries are strictly non-cancellable.

3. Cases Where Refund or Replacement May Be Considered

We may offer a replacement, store credit, or refund only in the following situations:

You received the wrong product
The product was delivered in a damaged condition
The product was missing essential items from the order
The order was not delivered due to an error on our side

All such requests are subject to review and approval by our support team.

4. Reporting an Issue

If there is a problem with your order, you must contact us within 1 hour of delivery with:

Your order number
A clear description of the issue
Clear photos of the item received
Contact details for follow-up

Damaged or wrong-product complaints must be reported within 1 hour and supported by photographic proof.

5. Resolution Options

Once your complaint is reviewed and approved, FaVish Blooms may provide one of the following remedies, depending on the issue:

Replacement of the product
Partial refund
Store credit for future use

The resolution offered will depend on the nature of the problem, product category, and supporting evidence provided.

6. Refund Processing

If a refund is approved:

The refund will be made to the original payment method
Processing times may vary depending on your bank or payment provider
Shipping or delivery charges may not be refundable unless the issue was caused by us

7. Product Substitution

As flowers are seasonal and subject to availability, certain blooms, colors, packaging, or gift items may be substituted with products of equal or higher value when necessary.

Such substitutions do not qualify for a refund, provided the overall style, value, and occasion suitability of the arrangement are maintained.

8. Cancellation Requests

Cancellation requests may only be considered before order preparation or processing begins. Once an order has entered preparation, dispatch, same-day delivery flow, or express delivery flow, it cannot be cancelled.

9. Contact Us

For refund, return, or delivery-related concerns, please contact:

FaVish Blooms
📧 Email: Hello@favishblooms.ae
📞 Phone: +971524785535
🌐 Website: favishblooms.ae